POP3 or SMTP Host could not be found (error code 0x800CCC0D)

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When you try to send or receive e-mail messages in Outlook Express, you may receive an error message that your Post Office Protocol 3 (POP3) or Simple Mail Transfer Protocol (SMTP) host could not be found (error code 0x800CCC0D).

To resolve this behavior, verify that you are using the correct account settings for your assigned e-mail servers. The correct setting is mail.yourdomainname.ext (substituting your name, i.e. mail.bangwsd.com)

To verify the settings for your Internet E-mail account:

Start Your mail program (Outlook, Outlook Express, Thunderbird, etc).

On the Tools menu, click Accounts/Account Settings, etc.
  1. Click the name of your e-mail account, and then click Properties or Change.
  2. On the General tab, verify that your e-mail address is correct.
  3. On the Servers tab, verify that the e-mail server information is correct for both the incoming mail (POP3) and outgoing mail (SMTP) servers. Verify that both servers have the correct settings for your password and account name. Make sure "outgoing mail server requires authentication" is checked.
  4. On the Connection tab, verify that the connection that you use is correct. For example, you may connect through a LAN or through a dial-up connection. Without a valid connection, your e-mail program cannot communicate with the e-mail servers.
  5. On the Advanced tab, verify that your server ports are correct. POP3 servers use port 110 and SMTP servers use port 25 or 587 (if in doubt use 587). Verify that these ports are correct.
  6. Click OK, and then click Close to save any changes.
  7. Retry.

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