Do you have someone sending you email that always winds up in your Junk Email in SmarterMail instead of your inbox? This knowledge base article can help.
There are two methods to add a trusted sender, but both require you to first log onto the SmarterMail server.
Method 1: If their messages are winding up in your Junk Email
1st log onto SmarterMail
2nd - Click on your Junk Email folder
3rd - Right click on the email from the sender and choose Trusted Sender. This message and future messages will be moved to the inbox.
If they are already marked as a Trusted Sender. Send a support email to BANG! with the person's email address. Their mail server is mis-configured and we'll need to override spam settings for their domain.
Method 2 - If their messages aren't even getting to your Junk Email
1st log onto SmarterMail
2nd - Click on the settings icon at the top (the gear)
3rd - Click on Spam Filtering on the left
4th Part A - Click on either
trusted domains if you want to add an entire company to your trusted senders, i.e. bangwsd.com but DON'T add gmail.com, yahoo.com, sbcglobal.net etc as you would then be trusting all the spammers using those free accounts as well. Then add just the domain name to the list.
4th Part B - If the email is coming from a gmail.com, comcast.net account, click on
Trusted Email Addresses and ad the entire email address, i.e.
someone@gmail.com 5th - Click OK
6th - Click Save at the top left.
Once you've added that sender to your trusted senders list, their emails should get to you. If their mail server is setup incorrectly they may still go to Junk E-mail. Send a support email to BANG! with the person's email address. We'll need to override spam settings for their domain.
That's it. Future messages should go directly to your inbox assuming their mail server is setup correctly.